Terms and Conditions

Availability: All products are subject to availability and prior sale. All prices appearing in our catalogs or Web site are subject to change without prior notice. Chimera-Bikes is not responsible for printing errors or other errors appearing in our catalogs or Web site. All orders are subject to acceptance by Chimera-Bikes.

Notice: The use of "value" prices are indicated by some items to give you an idea of retail store prices for items we think are comparable to ours. Some suppliers suggest retail prices, so you may also see "suggested" or "Sugg" prices for reference only.

Web site: Prices on our Web site are in effect until they are removed from the page unless otherwise noted. Clearance items have limited quantities; sizes/colors may no longer be available.

Payment: Our prices are in U.S. currency. You may use American Express, MasterCard, Visa, Discover Card. 

Promotions: Discounts are applied to the lowest-priced item.

Returns: In the unlikely event you need to return anything to us, please send an e-mail to our customer care department, sales@chimera-bikes.com.

Please put as much detail as possible in the e-mail in case it is possible to resolve the problem to your full satisfaction without returning the bike. If it is necessary to return the bike we will e-mail you a returns number. We ask that you include a copy of this e-mail with the returned bike.

Please do not return any item without first contacting our customer care department for a returns number.

If any goods are returned owing to an error on our part, we will gladly refund your postage charges.

If any goods are returned unwanted or incorrectly ordered by you, we will either exchange or refund (subject to a 15% restocking fee) provided that all goods are returned in a perfect, saleable condition within 7 days. However, no carriage refunds can be given.

If any goods are returned which you feel are faulty and un-repairable, and covered by the manufacturer's warranty, these must be returned to us for inspection, together with your purchase receipt. If it is found to be a genuine fault of manufacture (not accidental damage, misuse, abuse, neglect, normal wear and tear, something that can be adjusted, or a part that can be changed), we will usually either repair or replace* it free of charge. In some cases we may offer a full refund. If any goods are returned claiming to be faulty which we regard as not being covered by the manufacturer's warranty, we will contact you to inform you of this. In this event, you will be liable for all postage costs.

When you receive your bike or bikes, it is important that you inspect them before signing for the delivery. If you are suspicious that the goods are damaged, or the box containing the goods looks badly damaged, then you should refuse delivery. In this event, do not sign for the goods and please contact us immediately (3 working days maximum) so that we can resolve the situation with our courier. Another bike will be sent out to you as soon as possible. If you sign for the goods and subsequently find that the goods are damaged it makes it harder for us to deal with your complaint.

It is important that all original packaging is kept until you are satisfied with the bike or bikes and are sure that they will not need to be returned. Couriers will not accept a bike if it is not in its original packaging.

* Replacement goods will only be sent where the fault is deemed to have occurred within a reasonable time period.

IMPORTANT NOTES

·         All postage costs relating to the returning of goods will be the responsibility of the buyer (except when the goods are either faulty or incorrect).

·         If a part is missing, damaged or broken, there is usually no need to send the whole bike back. Contact us and we will send any item(s) to you free of charge the next working day (whenever possible).